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A DigiMokum helper assisting an Amsterdam resident with a tablet

Digital help at home in Amsterdam

Digital questions?
We help you move forward.

Friendly and patient help in English, remotely or at your home. You know what we will do and what it costs before you agree.

Request help without obligation
  • Available in English
  • Travel within Amsterdam included
  • You always remain in control
A clear price in advanceNo unexpected charges afterwards.
Only with your permissionYou decide what we may do.
Never share login detailsWe never ask for passwords, PIN codes or login details.

How can we help?

Clear help without technical jargon

Devices and internet

Computers, phones, tablets, printers, Wi-Fi, email, apps and settings.

Ask for help →

Dutch online services

Help understanding DigiD, MijnOverheid, online forms and other Dutch digital services.

Ask for help →

Suspicious messages or calls

Unsure about a payment request, email, WhatsApp message or phone call? Stop and ask us to check first.

Ask us to check →

Possible online fraud?

Do not click, pay or call back yet.

We help you assess the situation, secure your device and find the correct next step. We do not replace your bank or the police in emergencies.

Ask us first

Simple and transparent

Pay only for the help you use

All prices include VAT. Travel within Amsterdam is included for home visits.

Telephone advice

For one short question or to determine what help you need.

€23.50 / 15 minutes
  • By telephone or WhatsApp call
  • One clearly defined question
  • You pay per appointment
Request an appointment

Remote assistance

We assist remotely and explain every step in plain English.

€47.50 / 45 minutes
  • Computer, tablet or phone
  • Screen sharing only with your permission
  • You remain in control
Request an appointment
Often the best fit

Help at home

Patient personal help at your home in Amsterdam.

€72.60 / 60 minutes
  • Travel within Amsterdam included
  • Also for installation, switching services and transferring data
  • Help with one or more digital questions
  • Extra time only with your approval: €18.00 per 15 minutes
Request an appointment

Help when you need it

Digital peace of mind throughout the year

Choose a simple discount membership or a trusted contact who regularly assists you.

Discount membership

DigiMokum Voordeel

For occasional help with a lower price and priority booking.

€47.50 per year, including VAT
  • 10% discount on individual DigiMokum services
  • Priority when booking an appointment
  • One call of up to 15 minutes every three months for a specific question
  • One annual 15-minute remote digital safety check
  • A reminder before renewal
Request Voordeel
Most peace of mindAt home and remotely

DigiMokum Vertrouwd

A familiar contact for digital questions, suspicious messages and personal help at home.

€36.00 per month, including VAT
  • Up to 15 minutes of telephone or WhatsApp-call assistance each month
  • A 60-minute home visit after every three paid months
  • Unlimited brief telephone consultations when you suspect online fraud
  • The same screened helper whenever possible
  • Priority and 10% discount on additional services
Request Vertrouwd

Unused quarterly Voordeel calls do not roll over. Vertrouwd can be cancelled monthly. Unused help does not roll over. A home visit becomes available after three fully paid months. Travel within Amsterdam is included. Parts, licences and purchases are excluded. We only update a family member with your permission. Unlimited fraud consultations cover a brief initial assessment and the safest next step; investigation, recovery work and home visits are excluded.

Request help without obligation

Tell us how we can help

We will contact you in English to discuss your question, the appropriate service and its price. Never include passwords, PIN codes or login details.

  • Your request does not commit you to anything
  • You receive the price before agreeing
  • Help is scheduled only after your approval